Digital health technologies can improve access to health services, reduce the need for people in the country to travel for healthcare, and lower the overall costs of healthcare for patients.

MBS Telehealth reimbursements have been extended

The Australian Government has officially confirmed the extension of the MBS Telehealth reimbursements, until 30 June 2021.

Videoconference services are the preferred approach for substituting a face-to-face consultation. However, in response to the COVID-19 pandemic, providers will also be able to offer audio-only services via telephone if video is not available. There are separate items available for the audio-only services.

No specific equipment is required to provide Medicare-compliant telehealth services. Services can be provided through widely available video calling apps and software such as Zoom, Skype, FaceTime, Duo, GoToMeeting and others.

Please note that some free versions of these applications (i.e. non-commercial versions) may not meet applicable laws for security and privacy. Practitioners must ensure that their chosen telecommunications solution meets their clinical requirements and satisfies privacy laws.

The RACGP has developed guides to support GPs in consulting remotely via phone and video during COVID-19. These resources are available via the RACGP website

Resources available

Telehealth and consultations in GP respiratory clinics

COVID-19 Temporary MBS Telehealth Services

The Department of Health provides an email advice service for providers seeking advice on interpretation of the MBS items and rules and the Health Insurance Act and associated regulations. If you have a query relating to the COVID19 telehealth MBS items please email

Digital health in general practice

In partnership with WA Primary Health Alliance, Rural Health West provides practice support, guidance and advice through Practice Assist. Practice Assist offers one-on-one phone support to general medical and allied health practices in Western Australia, and has a wide range of fact sheets relating to digital health in general practice.

Practice Assist: 1800 227 747 or email